As a Reseller - where do you get started?
- First step is to sign up as a reseller by clicking on this link, once you sign up to be directed directly into your Web portal we get started.
- Once your in your web portal there are few management things we need to do first before we can start opening up accounts for clients. On the left side navigation near the bottom you're going to want to find the topic called "manage account name". You want to fill in this form especially at the very top where there is a logo field with the browse button, this allows you to load up your logo image so when a client starts the backup process on their computer your logo shows for a few seconds while the program opens.
- The next step is to set your own pricing so when installation occurs' the end-user will be seeing these prices that you set up now. So on the left side navigation look for is a topic called "manage retail prices". When you click on this you will see you have a per seat fee you can set any per gigabyte price you can set. What we have found with many resellers is that the pricing runs many different variations from a flat fee per year of lets say $125 per year per PC - hoping that on average the PC does not cost more than $10/month = 16GB of storage/PC. Be aware the average Business PC is running 2-3GB of storage on the local PC with mapped drive storing most of the data and home PCs run 5-7GB average (with more music and pictures as there data). Some resellers will do a per seat of $5 and $1-2/GB.
The following are the screens your end users sees when they installs remote backup service:
Remember that we e-mail your invoice with a total amount of seats and gigabytes of storage directly to you with your clients listed. You will have to intern bill/invoice your client separately unless you use something like PayPal's Payflow.
If you have a PayPal Payflow Pro account we can link directly into that account so your monthly processing to your end clients is all done automatically. We do charge $175 one-time setup fee for this connectivity. See this link for more details:
https://www.paypal.com/us/cgi-bin/webscr?cmd=_payflow-pro-overview-outside
- The next step is more strategic on how you want to distribute the application to be installed. You have two choices when doing installation on an end user's computer. If you have a huge number of computers to install a backup service on or you do not have a need for the end user to access the web portal or for the end user to be concerned about putting in billing credit card info, then you may want to use our MSI selection tool. This is a one click install by the end user and the application runs itself through the preset settings set up in the Web portal (you will need to mark MY DOCUMENTS etc to have the backup start). With the MSI method the username is randomly assigned so identification of that user is very difficult later however the ACCOUNT INAME is the computer name or system name so that ID later can be made.
The other installation method is to manually open an account for each individual account and then have them install the backup software from a file you send them and the end user enters their own key data such as a username and password that you have already pre-assigned. This following screens show you have to set up an account manually before an onsite trip by logging into your web portal area:
If you're not going to install the backup application on computers for the end user then opening account here manually may not be the best way to do installations. (RECOMMENDED) Another faster method where the end user can assign their own username and passwords entering their own credit card information so you can process credit card monthly by taking a look at a left navigation item called "download distributable software". The top two items are ones that you can use to post on your web site and have people download and install. The first option is for home individual business PCs, the second option is a server version runs as a service. The four options below relate to the MSI installation and you would pick the appropriate one according to particular client your installing. The first option is most common for PC installs and auto loads your PROMO CODE for the end user. All other version the end user must enter in the promo code manually.
Very important note: to get credit for any installations your client needs to put in a username and password and your promo code during initial installation. This promo code is very important because that is how you get credit for this account and your logo shows up with your pricing. If this promo code is not entered then the default is to show Disk Hero information. This promo code is something you entered when you first signed up as a reseller and if you did not enter in the promo code when you registered by default it is your reseller Company Name listed on the MANAGE ACCOUNT NAME link. Note: the first download option auto loads the PROMO CODE for your end user.
In most cases the top link in the "download distributable software" is the most common offering resellers use for their clients. Many resellers will just create a link on their web site to this download file so the end user can just go to your web site as a customer and click to install the backup software, put in the credit card and the end client is off and running. If you have a client running a server operating system then give them the second link listed on the "download distributable software" page and the PROMO CODE.
if you're going to manually add an account and you want to look on the left navigation for "add accounts". The screen that shows is self-explanatory, you assign a username and password etc. Then look on left navigation for "download PC software" this is the software you want to send to the end user with your PROMO CODE.
Very important note: (see install screens above for details) when you're setting up and installing a manual account you have to use these settings in the installation wizard pops up.
- When asked for username and password put in your reseller username and password, then choose to be a returning user.
- The next screen will ask you what your account name is which is the account name that you assigned when you opened the account manually in your web portal for this end user - remember it is the account name that you need to type here.
- By continuing through the wizard in the installation will go through and you'll see an icon down by your system tray/system clock. If the backup program does not open automatically, double click on the backup icon in your system tray. You will then have the backup application open and in on the left side window check the files and folders that you want backed up and then in the middle of two windows at the very top hit the "backup data now" icon. Let the backup program run for good 20 minutes to half-hour then you should be able to turn off your system if you need to. We do recommended that you leave the computer on maybe even overnight as the initial load of data will take some time if you have over 8-10+ GB's of data to be backed up. It does take about 70 minutes per gigabyte a high-speed connection to load up data.
- We recommend in a week or two to come back and set up carbon copy if needed. You can read more about carbon copy on our web site, remember that not all users will be interested in carbon copy. We would recommend setting up remote target for yourself if you're going to keep a local copy for your customers data for them. As a reseller carbon copy and remote target are free.
If you have any questions please do not hesitate to call us or e-mail to the contact information below.
7172 Regional Street, Suite 107
Dublin , CA 94568
Voice: 925-394-4295
email: support@diskhero.com
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